4th visit

I spent the last day another 10-6 visit at the fairmont in San Francisco with my mentor. We were trying to focus on something else other than the food and beverage part but that was my favorite so I didnt want to do anything else, but I had to know more about the hotel and the other parts of it. I was introduced to a lot of people that had different jobs from just answering the phones in customer service to house keeping. The house keeping was an interesting part to learn about because when i have stayed in a hotel, you dont see much of the house keeping and what they really do and especially what they really think about what they do. The people that I talked to in house keeping made it clear that it wasnt like cleaning up after some kind of motel 6. I mean, i was at the fairmont. Most of the staff i got to interact with made it clear that customers always come first and i got that answer with any job at the hotel. Of course it was hard to just stand behind people while they do their job so my mentor pretty much walked me through everything so i can observe the best I can. I got to walk through the empty room and watch the house keeping make up the room and see what they go through to make the rooms perfect for when the next customer comes. I got to see how hectic it got behind all the front desks in the lobby especially because i was there for easter weekend so there was a lot of people checking in and out and having questions about touring. It made me realize how much you have to know because you will get a million questions a day.

Time logged for this session: 8 hours
Total hours: 26 hours