2nd

 May 2nd

My next 5 hours at the Fairmont in San Francisco was dealing with my mentor and the food and beverage part of the hotel. Food and Beverage was really interesting to me from the beginning so I was hoping to focus a lot on that because I was moving the whole time and it was the best part of the hotel. I got to go all around the hotel, to the cafe downstairs all the way to the kitchen downstairs also. For this day, my mentor really focused me on customer service in the main room where there is breakfast lunch and dinner. For a long portion of the time, I stayed in the front with my mentor where customers come through constantly. I wasnt just standing around, she was walking me through everything that happens the moment a customer walks in. I even got to experience a run down of how the whole thing works by just watching my mentor interact with each customer. I was really nervous that she would ask me to greet a customer or even seat someone but luckily I didnt have to. She did make sure I knew how to if I ever did have to. I was taken into the cafe where staff was short so we had to bring a lot of items from the kitchen down to the cafe to stock them up because they were running low on everything. It was really difficult taking elevators up and down with carts of food all the way to cups and napkins down to the cafe. Doing that took up the whole time I was there but gave me a good experience because it was a lot of work to do for just two people, me and my mentor.

Time logged for this session: 5 hours
Total time logged: 10 hours